Experience

Think Company
Senior Experience Designer
November 2019–Present
Consultant for enterprise clients in highly-regulated industries like Finance, Pharma, and Telecom. Sometimes tactical (feature work, design systems, etc.), sometimes strategic (discovery research, design ops, service design, etc.), always solving complicated business & usability problems with a combination of research, collaboration, and analytical thinking.

Merck & Co | Consultant
Senior Product Designer, Senior UX Researcher
2022–2023
Medical portal research & redesign

• Evaluation: Conducted a product audit, created research strategy based on audit findings, and executed research in the form of in-depth interviews with healthcare practitioners. Synthesized into recommendations. Won additional budget for implementation of recommendations. Helped scope & plan project extension.

• Redesign: Generated requirements and created wireframes and high fidelity designs. Collaborated on design system consolidation, documentation, and governance. Aided in writing of functional requirements & technical user stories

SEI | Consultant
Senior UX Designer, Senior UX Strategist
2023
Wealth management product research & concept design

• Evaluation: Conducted a product audit (Heuristic Evaluation) & comprehensive competitive/comparative analysis for a wealth management product suite. Generated UX and strategy recommendations

• Research: Facilitated (and assisted in facilitating) 26 user interviews, synthesized research, and created various mapping artifacts (journey maps, relationship maps, etc.).

• Concept design: Created wireframes & conceptual designs, and conducted validation testing with 6 users.

• Prioritization workshop: Helped facilitate a prioritization workshop and created prioritization outcome materials. Generated prioritized, actionable design and customer service recommendations.

Johnson & Johnson | Consultant
Senior UX Designer, Senior Service Designer
2022–2023
Service design for Research & Development clinical trial


Heidrick & Struggles | Consultant
Senior Visual Designer
2021
Design system and visual design for leadership & executive placement reporting


Comcast Frontline | Consultant
Product Designer
2019–2021
Feature design & design system management for customer service portal: Worked on individual tracks of ongoing feature work for an internal customer service application with complex data architecture and extensive micro-service layer. Led & oversaw design system migration from Sketch to Figma for all Comcast Frontline teams. Worked closely with stakeholders and development for end to end product design processes, including assisting in requirements gathering and definition. Led and supported research and strategy efforts

BU Spark! & Office of MA Attorney General
Product Designer
June 2018–April 2019
Collaborated with team of lawyers and student developers on a web application. Wireframed and designed product end-to-end from prototype to final interface and visual identity. Mocked up responsive interface at varying levels of fidelity. Organized all information architecture and visual hierarchy.

Juriscape, BU Spark!
UX Design Fellow
September–December 2018
User Interaction Design Fellow for Juriscape, a web application startup for safer interactions with law enforcement. Wireframed, prototyped, and designed customer-facing user interface, visual identity, and brand guidelines. Conducted user research and interviews. Used Agile and scrum methodologies.